Refund policy

Need to register a return or an exchange? Contact our customer service here, and we will help you!

Return & Cancellation Policy
30-Day Return Policy
We accept returns within 30 days of delivery. You have 30 calendar days from the date your order was delivered to request a return.
Order Cancellation
If you wish to cancel your order, please contact us within 12 hours of placing it.
After this timeframe, we cannot guarantee a cancellation, as your order may already be processing or shipped.
If a tracking number has already been created, the package has been handed over to the shipping carrier and can no longer be canceled. In these cases, you can instead return the order after it has been delivered by following our return process.
How to Initiate a Return

  • Contact Us: To initiate a return, please contact our customer service via email.

  • Wait for Instructions: Do not send back any items without first receiving confirmation and return instructions from us. Unauthorized returns may not be accepted.

Return Conditions
For a return to be approved, the following criteria must be met:

  • Items must be in unused, unwashed condition, and suitable for resale.

  • All original tags must still be attached.

  • Items must be packed securely and properly to prevent damage during transit.

We reserve the right to deny returns that do not meet these requirements. The original shipping fee is non-refundable.
Return Costs
The customer is responsible for covering the return shipping costs.
You are also responsible for any customs fees, VAT, or import taxes associated with the return (where applicable).
We strongly recommend using a trackable shipping service and keeping your proof of postage. We are not responsible for returns that are lost in transit or lack tracking.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us immediately upon delivery. Our team will assess your case and offer an appropriate solution, which may include a replacement, a refund, or store credit.
Refunds

  • Inspection: Once we have received and inspected your return, we will notify you whether it has been approved or rejected.
  • Payment Method: If approved, the refund will be processed to your original method of payment.
  • Processing Time: It may take up to 10 business days to process your return after it arrives at our warehouse. Once the refund has been issued, you will receive a confirmation email.
  • Payout Time: It may take up to an additional 7 business days for the funds to appear in your account, depending on your bank or credit card issuer.

Contact Us
If you have any questions or concerns regarding returns or cancellations, please contact our customer service directly. We are here to help and ensure you have a smooth experience!